Quality Indicators Plan Form template
A form in the Quality Indicators procedure (PR25), mapped to ISO 15189:2022 clause 8.8.2. Fill it in whenever the task occurs. Used by the quality-management team.
FormISO 15189 · 8.8.2As needed
Calculated automaticallyRed = outside limits
Your LaboratoryQuality Indicators Plan Form | YL-QM-FRM-25-F01 v1.0
Record: Quality Indicators Plan Form — October 2026
Year2026
Prepared by (QO)R. Naidoo
Approved byS. Dlamini
| No. | Quality Indicator | Phase (Pre/Ana/Post) | Measure / KPI | Target | Baseline (Prior Year) | Reporting Frequency | Data Source | Responsible Person | Q1 Actual | Q2 Actual | Status (Met/Partial/Not Met) |
|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | Sample rejection rate | Pre | % rejections / total received | < 2% | 2026 | Monthly | PR20-F02 | QO | Closed | ||
| 2 | Requisition error rate | Pre | % errors / total requisitions | < 1% | 2026 | Monthly | Reception Log | QO | In progress | ||
| 3 | IQC pass rate per analyser | Ana | % runs passing Westgard | ≥ 95% | 2026 | Monthly | PR23-F04 | Tech Staff | Open | ||
| 4 | EQA pass rate (all analytes) | Ana | % analytes passing | 100% | 2026 | Per scheme | PR24-F01 | QO | Closed | ||
| 5 | TAT compliance – routine | Post | % within TAT / total | ≥ 90% | 2026 | Monthly | LIMS | Lab Head | Closed | ||
| 6 | TAT compliance – urgent | Post | % within TAT / total | ≥ 95% | 2026 | Monthly | LIMS | Lab Head | In progress | ||
| 7 | Critical result notification rate | Post | % notified within 1 hr | 100% | 2026 | Monthly | PR14-F04 | QO | Open | ||
| 8 | Equipment downtime | Ana | Hours downtime / month | < 8 hrs | 2026 | Monthly | PR16-F04 | Equip. Off. | Closed | ||
| 9 | Customer complaint rate | Post | No. complaints / 1000 tests | < 1 | 2026 | Quarterly | PR06-F02 | QO | Closed | ||
| 10 | NC closure rate | QMS | % NCs closed within target | ≥ 80% | 2026 | Quarterly | PR07-F02 | QO | In progress |
… 4 more rows continue on the next page
Sign-off
| Role | Name | Signature | Date |
|---|---|---|---|
| Completed by | |||
| Reviewed by |
Shaded cells are calculated automatically. Values in red are outside their limits. † marks a corrected value (see Corrections).
Controlled document. Printed copies are uncontrolled unless stamped.Page 1
A4 landscape · first page · showing 10 of 14 rowsExactly as LabToolkit Pro prints it — with your logo and colours
What it records
- Quality Indicator
- Phase (Pre/Ana/Post)
- Measure / KPI
- Target
- Baseline (Prior Year)
- Reporting Frequency
- Data Source
- Responsible Person
- Q1 Actual
- Q2 Actual
- Status (Met/Partial/Not Met)
Sign-off
- Completed by
- Reviewed by
Related templates
Clause references are to ISO 15189:2022; check them against your licensed copy of the standard.