Complaints Register template
A log in the Complaints and Feedback procedure (PR06), mapped to ISO 15189:2022 clause 7.7. Fill it in monthly. Used by the quality-management team.
LogISO 15189 · 7.7Monthly
Calculated automaticallyRed = outside limits
Your LaboratoryComplaints Register | YL-QM-LOG-06-F02 v1.0
Record: Complaints Register — October 2026
| No. | Complaint No. | Date Received | Complaint Type | Brief Description | Received by | Substantiated? (Y/N) | NC No. | Date Resolved | Complainant Notified? (Y/N) | Complainant Satisfied? (Y/N) | Comments |
|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | REF-26-001 | 2026-10-01 | Monthly QC review | S. Dlamini | Y | NC-26-001 | 2026-10-01 | Y | Y | Within limits | |
| 2 | REF-26-002 | 2026-10-08 | Equipment maintenance | A. Mensah | Y | NC-26-002 | 2026-10-08 | Y | Y | ||
| 3 | REF-26-003 | 2026-10-15 | Document review | L. Banda | Y | NC-26-003 | 2026-10-15 | Y | Y | ||
| 4 | REF-26-004 | 2026-10-22 | Competency assessment | K. Otieno | N | NC-26-004 | 2026-10-22 | N | N | Within limits | |
| 5 | REF-26-005 | 2026-10-29 | Monthly QC review | T. Moyo | Y | NC-26-005 | 2026-10-29 | Y | Y | ||
| 6 | REF-26-006 | 2026-11-05 | Equipment maintenance | R. Naidoo | Y | NC-26-006 | 2026-11-05 | Y | Y | ||
| 7 | REF-26-007 | 2026-11-12 | Document review | S. Dlamini | Y | NC-26-007 | 2026-11-12 | Y | Y | Within limits | |
| 8 | REF-26-008 | 2026-11-19 | Competency assessment | A. Mensah | Y | NC-26-008 | 2026-11-19 | Y | Y |
Total Complaints8
Substantiated7
Resolved8
Sign-off
| Role | Name | Signature | Date |
|---|---|---|---|
| Completed by | |||
| Reviewed by |
Shaded cells are calculated automatically. Values in red are outside their limits. † marks a corrected value (see Corrections).
Controlled document. Printed copies are uncontrolled unless stamped.Page 1
A4 landscape · first page · showing 8 of 8 rowsExactly as LabToolkit Pro prints it — with your logo and colours
What it records
- Complaint No.
- Date Received
- Complaint Type
- Brief Description
- Received by
- Substantiated? (Y/N)
- NC No.
- Date Resolved
- Complainant Notified? (Y/N)
- Complainant Satisfied? (Y/N)
- Comments
Sign-off
- Completed by
- Reviewed by
Related templates
- Customer Complaint Form (PR06-F01)
- Customer Satisfaction Survey Form (PR06-F03)
- Customer Survey Report (PR06-F04)
- Personnel Feedback Form (PR06-F05)
- Personnel Feedback Report (PR06-F06)
- Staff Suggestion Form (PR06-F07)
- Staff Suggestion Log (PR06-F08)
- Guide: ISO 15189 documentation checklist
Clause references are to ISO 15189:2022; check them against your licensed copy of the standard.